Customer Request Management
(Care Sector)

Opportunity Statement
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A traditional paper based document for request handling, which resulted in a slow completion of work requests and in some cases loss of clients
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Employees are dependent on making phone calls and sending texts to confirm orders, agree prices and to arrange visits
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Client Requirement
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Implement a technology solution that allows multiple users to manage jobs online in the field to provide an enhanced service to their clients
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Allow for quick response to clients with availability, pricing and job specification
eSpire Technology Response
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Discussed client vision and worked to understand their brand including language, colour scheme and logo
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Provided a development CRM solution based on the the clients requirements to allow the client to refine how they wanted their solution to function
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Working with the client continue to enhance the design and functional requirements to meet the clients specific needs
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Outcome
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The partnership lead to the launch of a carefully crafted CRM web app, accessible from any device
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The solution allows all users, including employees in the field to raise quotes and directly assign out to the wider team
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This allowed for the client to book jobs in more efficiently, validate all requirements including health and safety checks to deliver a high level of service to people in need